We provide Claims Investigation and Loss Adjusting services across a number of claim types and jurisdictions.

We adhere to strict SLAs to ensure that reporting requirements meet both our clients' and their customers' expectations and needs.

We are happy to work with you to tailor the reporting requirements to the needs of your business.

First Party Claims Adjusting

We understand that we are representing your company and guarantee a professional approach to your customers and will help them understand the claims process and the next steps.

We provide a full investigation into policy coverage and collect essential information and media which is contained within our reports to assist insurers with risk management, renewals and pricing. We make appropriate and fair adjustments resulting in quick and fair settlements in the majority of claims and adhere to the strict principles of the Consumer Duty.

Third Party Claims Investigations

In liability matters, we carry out site visits and obtain the necessary media, documentation and evidence from the policyholders to make an early assessment of indemnity, legal liability and claim value, taking into account any contributory negligence or liability of other parties.  Our SLAs ensure that you are able to respond in accordance with any critical deadlines. 

Special Investigations

All suspicions of fraud will be fully investigated and handled carefully and with due consideration and we will report our findings in accordance with any procedures, processes or suppliers you have in place in those circumstances.

We also provide a number of specific special investigation services that we would be happy to discuss with you.