Privacy Policy

Effective Date: 01/04/2025

1. Introduction

Welcome to Annexis Solutions Limited ("we," "our," "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website www.annexis-solutions.com.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and other contact details.
• Usage Data: Information about how you use our Site, such as your IP address, browser type, pages visited, and the time and date of your visit.
• Cookies: Small data files stored on your device to enhance your browsing experience.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and maintain our services.
• To communicate with you, including responding to your enquiries.
• To improve our Site and services.
• To comply with legal obligations.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

• Service Providers: We may share your information with third-party service providers who assist us in operating our Site and providing our services.
• Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities.

5. Cookies

We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

• Types of Cookies We Use:
  • Essential Cookies: These cookies are necessary for the Site to function and cannot be switched off in our systems.
  • Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site.
  • Functional Cookies: These cookies enable the Site to provide enhanced functionality and personalization.
  • Targeting Cookies: These cookies may be set through our Site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites.
• Managing Cookies: You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

6. User Consent for Cookies

When you visit our Site for the first time, you will see a cookie consent banner. By clicking "Accept" on the banner, you consent to our use of cookies as described in this Privacy Policy. You can withdraw your consent at any time by adjusting your browser settings to refuse cookies or by using the cookie management tools provided on our Site.

7. Data Retention Policies

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

• Retention Periods: The retention period for personal information varies depending on the type of information and the purpose for which we collected it. For example, we may retain your contact information for as long as you have an active account with us or as needed to provide you with our services.
• Deletion: When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

8. Data Breach Procedures

In the event of a data breach that may compromise your personal information, we will take the following steps:

• Assessment: We will promptly assess the nature and scope of the breach.
• Containment: We will take immediate action to contain the breach and prevent further unauthorized access.
• Notification: If the breach is likely to result in a high risk to your rights and freedoms, we will notify you and the relevant data protection authorities without undue delay.
• Investigation: We will conduct a thorough investigation to determine the cause of the breach and implement measures to prevent future occurrences.
• Support: We will provide you with information on steps you can take to protect yourself from potential adverse consequences of the breach.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, use, or disclosure.

10. Your Rights

You have the following rights regarding your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You can request that we correct any inaccuracies in your personal information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Objection: You can object to the processing of your personal information in certain circumstances.
• Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Restriction: You can request that we restrict the processing of your personal information in certain circumstances.
• Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

11. International User Rights

If you are accessing our Site from outside Gibraltar, please be aware that your personal information may be transferred to, stored, and processed in Gibraltar where our servers are located and our central database is operated. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

• Cross-Border Transfers: We comply with applicable legal requirements providing adequate protection for the transfer of personal information to countries outside of your location.
• International Rights: Depending on your location, you may have additional rights under applicable data protection laws. For example, if you are located in the European Economic Area (EEA), you have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal information violates applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Controller, Steve Fallows, at:

Annexis Solutions Limited

Registered Office: Suite 2B, 8 Watergardens, Gibraltar GX11 1AA

Email: Steve.Fallows@annexis-solutions.com